Amina Arslan

Retail Manager
July 3, 1985

About Candidate

Recruited and trained staff, setting performance targets and motivating team members.
Conducted performance reviews to support staff development and growth.
Maintained accurate sales and profit data to drive informed decision-making.
Resolved customer complaints and feedback to ensure high satisfaction rates.
Managed inventory levels and developed pricing strategies to optimize sales.
Ensured compliance with health, safety, and relevant regulations.
Created and implemented promotional campaigns to enhance sales and brand visibility.

Location

Education

M
Matric (10th Standard) 2023
Z.M Girls High School,, Model Town Pakistan
F
FSc (Intermediate) 2006
Govt College for Women, Gulberg, Lahore Pakistan
B
Bachelor of Business Administration 2011
Al Khair University (AJK) Bhimber

Work & Experience

R
RETAIL MANAGER 2021 - ongoing
ROYAL TAG - PAKISTAN

Managed day-to-day operations including inventory control, visual merchandising, and staff supervision. Boosted sales through excellent customer engagement and personalised shopping experiences. Trained and led a team to meet sales targets and ensure high-quality service. Specialised in luxury fashion/apparel/accessories, providing in-depth product knowledge to customers, driving up selling. Monitored stock levels and ensured restocking of items in demand. Prepared sales reports and forecasts to track performance and improve strategies. Assistance in Hiring. Assisted HR in hiring retail staff and managed on-boarding/ training for the newly recruited staff, motivating and reviewing their performance. Handled customer complaints and feedback, ensuring high satisfaction. Ensured compliance with health, safety, and other relevant regulations.

S
SALES EXECUTIVE Dec 2020 - Dec 2021
ROYAL TAG - PAKISTAN

Provided personalised service, helping customers select apparel, and accessories to meet their needs. Maintained a deep understanding of boutique products, including fabrics, styles, and trends, to give informed recommendations. Assisted in driving sales through up-selling, cross-selling, and meeting daily sales targets. Helped manage inventory, restocking items, and maintaining product displays. Ensured the store’s appearance met visual merchandising standards. Processed transactions efficiently and handled cash and card payments.